Privacy policy

• Account details: your email address and name, and your sign-in method (email and password, or Google). Passwords are handled by our platform provider; we never see them.
• Company profile: the details you enter, such as company name, ABN, contacts, the work you do, the sites you work on, certifications, licences and the people in HSE roles.
• Review material: your answers to guided questions, the documents and photos you upload, and everything prepared from them, including draft and verified advice records.
• Verifier details: the name, email, role and stated competence of the people your company nominates to verify records, and the scope and outcome they record.
• Usage records: which features were used and when, so we can run the service reliably and control its cost.

If you add details about other people, such as supervisors or workers named in your documents, please make sure they know you are sharing them for the purpose of an HSE review. Photos should avoid showing people where they are not needed.

• To provide HSEAdvisor: asking guided questions, reading your documents and photos, and preparing draft advice.
• To send records to the verifiers your company nominates, and record their outcomes.
• To manage your account, support you, keep the service secure, and fix problems.
• To tell you about changes to the service or these terms.

We do not sell personal information, and we do not use your records for anyone else's advice.

HSEAdvisor uses AI models to prepare questions and draft advice. To do this, your answers and the text of your documents are sent to AI models through our platform provider's AI service. Nothing is shown as verified until a verifier your company nominates has checked it.

We share information only with people and providers who help us run HSEAdvisor, and only as needed for that purpose:

Records in your company's workspace are visible to the people your company invites, with the role it gives them.

• The verifiers your company nominates, who see only the revisions sent to them.
• Base44, which hosts the application and stores its data.
• AI model providers, reached through Base44's AI service, which process answers and document text to produce drafts.
• Google, if you choose to sign in with Google.

These providers may store or process information outside Australia, including in the United States. We may also disclose information where the law requires it.

Your profile and advice records are tied to your company's account. A verifier your company nominates sees only the revisions sent to them. Our administrators can access records where needed to support you, investigate a problem, or operate the service.

To close your account or ask us to delete information, contact us at office@hseadvisor.com.au. Verified records may be kept for as long as needed to show what was reviewed, by whom and at which revision, or as the law requires.

We take reasonable steps to protect information from misuse, loss and unauthorised access. The Security page sets out how.

You can ask to see or correct the personal information we hold about you. Most of it you can update yourself in the app. To make a request or a complaint, contact us at office@hseadvisor.com.au. We will respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

If we change this policy, we will update the date above and, for significant changes, tell you in the app or by email.